Your rights as a taxi customer
and, above all, safe — that's how we want you to experience Cologne in our taxis.
You can expect to find a vehicle that is clean and well-tended both inside and
out. And that goes for the driver as well. In addition, it's always good to
know exactly what rights you have as a taxi customer.
Taxis are obliged to transport you
Whether you get into a taxi at a taxi stand or hail an available one on
the street, the driver is obliged to take you if you are within the Cologne
city limits or in the entire mandatory coverage area*. That also applies to
very short trips. It does not apply if you pose a danger to the driver or other
Taxis transport you for a fixed fare
As long as the trip is within Cologne city limits or the mandatory
coverage area, you can be sure you will be transported for the currently
applicable price. A price list will be clearly visible inside the taxi. Before
the driver starts up the taxi, he will also switch on the taxi meter. Only if
you are traveling outside the mandatory coverage area can you negotiate an
individual fare with the driver.
You determine the route
When you step into the taxi, the driver will ask you where you want to
go. He will then drive to your destination along the shortest route, unless you
express special wishes concerning the route — for example, if you wish to pick
someone up along the way.
At a taxi stand you can choose the taxi you want
At many taxi stands you will see several taxis standing in a row. As a
customer, you can freely choose whichever taxi you want to ride in. You are in
no way obligated to get into the first taxi in the row.
In a taxi, your wishes count
You are the one who decides where you sit in the taxi, whether the
windows should be open or closed, and whether the air-conditioning should be
switched on. You are also the one who decides whether music should be playing
in the taxi and, if so, how loud it should be. Incidentally, taxis are
generally non-smoking areas.
*The mandatory coverage area of Cologne taxis
Cologne, Bonn, Düsseldorf, Leverkusen, Solingen, Neuss (Rhine
district), Rhine-Erft district, Rheinisch Bergischer district, the towns of
Monheim, Langenfeld, Hilden, Haan, Erkrath and Mettmann in Mettmann district,
Euskirchen, Zülpich or Weilerswist (Euskirchen district), Rhine-Sieg district
except for the towns of Windeck, Eitorf and Ruppichteroth.